I have had my 2019 Outlander Max XT out riding three or four times now. I was cleaning it up the other day and noticed that the left rear shock bump stop (nearest to the exhaust pipe) was half melted. Much more and it is just going to fall off. This was really quite disappointing.
Knowing that it wasn't going to do much good, I decided to file a complaint with BRP. I got a case number and they replied in a reasonably amount of time, but basically said nothing. BRP email said "In response to your request, your dealer could provide you with more information on the heat dissipation kit and panels we offer. I have noticed there is also a recall on the unit to be repaired as soon as possible, please get the unit into a dealership for a diagnosis." It would have been nice if they could have said what the recall was for. So, at this point I guess I will be contacting the dealer and take it in for repair. It will obviously still be covered under manufacturers warranty. What worries me though is unless something is done differently, the new bump stop they put on will be melted again after a few more rides. I am definitely going to have to talk with the dealer about how they are going to correct the issue long term.
Knowing that it wasn't going to do much good, I decided to file a complaint with BRP. I got a case number and they replied in a reasonably amount of time, but basically said nothing. BRP email said "In response to your request, your dealer could provide you with more information on the heat dissipation kit and panels we offer. I have noticed there is also a recall on the unit to be repaired as soon as possible, please get the unit into a dealership for a diagnosis." It would have been nice if they could have said what the recall was for. So, at this point I guess I will be contacting the dealer and take it in for repair. It will obviously still be covered under manufacturers warranty. What worries me though is unless something is done differently, the new bump stop they put on will be melted again after a few more rides. I am definitely going to have to talk with the dealer about how they are going to correct the issue long term.



